Returns & Exchanges Policy
At Seaside Ave, we want you to love your purchase. As a small Australian business, we genuinely appreciate every order and are committed to providing quality products and friendly customer service.
We work hard to provide accurate product descriptions, sizing information and images to help you make the right choice. If you have any questions before placing your order, please don’t hesitate to contact us—we’re always happy to help.
Before You Purchase
If you’re unsure about sizing, fit, colours or any product details, we encourage you to get in touch before placing your order. Our team is happy to answer any questions and help you choose the right product, reducing the need for returns or exchanges.
We accept returns and exchanges on eligible items within 14 days of delivery, provided the item is:
Unworn, unused and unwashed.
In its original condition with all tags and packaging intact.
Free from marks, stains, odours or any signs of wear.
As a small business, we are unfortunately unable to cover the cost of return or exchange shipping. All postage costs associated with returning an item or exchanging for a different size, colour or style are the responsibility of the customer.
For your peace of mind, we recommend using a tracked postage service, as Seaside Ave cannot accept responsibility for items lost or damaged during return transit.
Unfortunately we are not able to offer refunds for any reason including change of mind, incorrect sizing choice or unwanted purchase.
Hoodies & Sarongs
Our hoodies and sarongs may be returned or exchanged if they meet the return conditions outlined above.
Once your item has been received and inspected, we’ll process your exchange as quickly as possible.
Snorkel Sets
Due to hygiene and safety reasons, all snorkel masks and snorkel sets are non-returnable and non-refundable for change of mind.
The only exception is where an item is found to be damaged, faulty or has a genuine manufacturing defect. If this occurs, please contact us within 7 days of receiving your order, including your order number and clear photographs of the issue. We’ll assess the claim promptly and provide an appropriate solution where applicable.
Quality Control
Quality is extremely important to us.
Every Seaside Ave product is individually inspected before it is packed and shipped. We take great care to ensure each order meets our quality standards before it leaves our warehouse.
While no manufacturing process is completely free from the possibility of defects, our thorough quality control procedures mean the likelihood of receiving a damaged or faulty item is extremely low.
If, despite these checks, you believe your item has arrived damaged or has a manufacturing fault, please contact us as soon as possible with your order number and clear photographs so we can investigate and resolve the issue promptly.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible. Include your order number, a description of the issue and clear photographs so we can assess your claim.
Where a product is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault, is not as described or is not of acceptable quality, you are entitled to the remedies provided under Australian Consumer Law.
Contact Us
If you have any questions about our Returns & Exchanges Policy, or you’d like assistance before placing an order, we’d love to hear from you.
Thank you for supporting Seaside Ave. As a small Australian business, every order means the world to us, and we truly appreciate your support.
Seaside Ave
Attn: Returns
P.O. Box 259
Surfers Paradise, Queensland 4217
Australia
Email: seaside.ave@outlook.com
WARRANTY
Seaside Ave (supplier) snorkels are warranted to be free from defects in workmanship and materials at the time of delivery for a period of 30 days after delivery of each Product. This warranty is limited to the replacement of the Product. NO OTHER WARRANTY IS GIVEN BY THE SUPPLIER and no representation, warranty or affirmation of any employee, contractor, agent, detailer, distributor or any other person actually or purporting to represent the Supplier, by word or action, will constitute a warranty and such word or action does not, and will not, expand or change the express warranty given in this Limited Warranty.
SUPPLIER EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER ARISING BY LAW, CUSTOM, CONDUCT, USAGE OR TRADE..
QUESTIONS
If you have any questions concerning a return
or warranty claim, please contact us at:
Phone: +61410400800
Email: seaside.ave@outlook.com